Privacy Policy

Last Updated: [Insert Date]

At Ivory Lane Gifting ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with us.

1. Information We Collect

We may collect personal information including:

Full name
Email address
Phone number
Billing address
Delivery address
Company name
Payment information
Gift recipient details
Personal messages included with gifts
Information submitted through enquiries, forms, or subscriptions

We may also collect certain non-personal information including:

IP address
Browser type
Device information
Website usage data
Cookies and analytics data

2. How We Collect Information

We collect personal information when you:

Place an order through our website
Create an account
Subscribe to our newsletter
Submit an enquiry
Request a quote
Participate in promotions or competitions
Contact us via email, phone, social media, or our website

3. How We Use Your Information

We may use your information to:

Process and fulfil orders
Arrange delivery of gifts and hampers
Provide customer support
Communicate regarding your order
Respond to enquiries
Manage corporate gifting programs
Improve our products and services
Send marketing communications where permitted
Comply with legal obligations

4. Marketing Communications

With your consent, we may send you promotional emails, product updates, special offers, and marketing communications.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Disclosure of Information

We may share personal information with trusted third parties where necessary to operate our business, including:

Delivery and courier providers
Payment processors
Website and hosting providers
Marketing platforms
Technology service providers
Professional advisers including accountants and legal advisers

We only disclose information required for the relevant service to be performed.

We do not sell, rent, or trade personal information to third parties.

6. Gift Recipient Information

When placing an order, customers may provide recipient information including names, addresses, and contact details.

By providing recipient information, you confirm that you have authority to provide such information for the purpose of delivering the gift.

We use recipient information solely for order fulfilment and customer service purposes.

7. Payment Security

Payments made through our website are processed through secure third-party payment providers.

Ivory Lane Gifting does not store complete credit card details on our servers.

While we take reasonable steps to protect your information, no method of online transmission or storage can be guaranteed to be completely secure.

8. Cookies & Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Remember customer preferences
Enhance user experience
Support marketing activities

You may disable cookies through your browser settings, however some website features may not function correctly.

9. Data Security

We take reasonable precautions to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure

We maintain physical, electronic, and administrative safeguards to help secure information collected through our website.

10. Access & Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details provided below.

We may require verification of your identity before processing requests.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.

12. Retention of Information

We retain personal information only for as long as reasonably necessary to:

Fulfil orders
Provide services
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and become effective immediately upon publication.

We encourage customers to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Ivory Lane Gifting

Email: [Insert Email Address]
Website: [Insert Website Address]

If you believe we have breached the Australian Privacy Principles, please contact us and we will investigate your complaint promptly.