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Frequently Asked Questions
ready-made gifts
We offer a curated collection of luxury gift hampers and gift boxes suitable for birthdays, client appreciation, settlements, corporate gifting, new babies, celebrations, and special occasions.
Absolutely. Every gift includes the option to add a complimentary personalised message at checkout.
Yes. Our ready-made gift collections are carefully curated and available for dispatch Australia-wide.
Our ready-made hampers are pre-curated, however we also offer custom gifting solutions if you'd like to create something tailored to your recipient or brand.
Yes. We specialise in corporate gifting, client appreciation gifts, settlement gifting, employee recognition gifts, event gifting, and custom branded gifting solutions.
Customisation & Branding
Yes. We offer a range of branding options including custom gift cards, branded sleeves, stickers, packaging, ribbon, inserts, and branded products where available.
Minimum order quantities vary depending on the level of customisation and products selected. Please contact us for a tailored quote.
Yes. We work closely with businesses to source products that align with their brand, budget, campaign, event, or gifting objectives.
We recommend allowing at least 2–6 weeks for branded or customised orders, depending on the complexity and quantity required.
Absolutely. Our team can create gifting experiences that align with your brand identity, colours, messaging, and overall aesthetic.
Yes. We can assist with gift curation, branding recommendations, packaging design, and gifting strategies to ensure a seamless experience.
Corporate & Bulk Orders
Yes. We provide ongoing gifting solutions for businesses including client gifts, settlement gifts, employee recognition, onboarding gifts, event gifting, and seasonal campaigns.
Absolutely. We can coordinate bulk gifting projects, including sourcing, assembly, branding, storage, and nationwide delivery.
Yes. We specialise in premium settlement gifting designed to leave a lasting impression on buyers, investors, and clients.
Yes. We create luxury vehicle handover gifts and customer appreciation gifts tailored to dealerships and automotive brands.
Yes. We can manage deliveries to multiple recipients across Australia.
Full payment is required prior to production, assembly, or dispatch unless otherwise agreed in writing.
Shipping & Delivery
We deliver Australia-wide.
Delivery times vary depending on your location and the selected shipping method. Estimated delivery timeframes are provided at checkout.
While we do our best to accommodate requested delivery dates, delivery dates cannot be guaranteed due to courier schedules and external factors.
Yes. Tracking information will be provided once your order has been dispatched where applicable.
Delivery outcomes depend on the courier service used. The parcel may be left in a safe place, redirected, or taken to a collection point.
Products & Availability
Occasionally, products may become unavailable. In these circumstances, we reserve the right to substitute products with items of equal or greater value while maintaining the overall quality and presentation of the gift.
Yes. Some gift hampers contain alcohol. Alcohol purchases are available only to customers and recipients aged 18 years or older.
Absolutely. We can send gifts directly to your recipients, complete with your personalised message.
Returns & Support
Due to the nature of our products, we do not offer returns or refunds for change of mind.
If your order arrives damaged or faulty, please contact us within 48 hours of delivery and provide photographs of the product and packaging. We will work with you to resolve the issue promptly.
You can contact us via our website contact form or email us directly. We are always happy to assist with gifting recommendations, custom orders, and corporate enquiries.
